Customer Journey

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The IAA has recently reviewed its timelines to reflect the real time constraints from the perspective of consumers and third parties when handling customer concerns.
 
In order to reflect the additional measures and technologies that The IAA now certify and guarantee, it has been necessary for this to be reflected in the timelines that we publish.
 
Whilst The IAA will continue to strive to deal with consumer concerns as quickly as possible, it is important to reflect timeframes which are realistic to homeowners and reflect the availability of our procurement framework contractors whilst recognising within the journey the typical time taken for consumers and third-party contractors to respond.  The IAA is committed to continuing to ensure consumer concerns are dealt with in the most timely manner and within the terms of the guarantee.

If you have a complaint about the workmanship or service provided by the IAA or an IAA registered business see here for more details