Job Opportunities with The IAA

The Installation Assurance Authority and Installation Assurance Authority Commercial Services are looking to recruit a number of roles to support our current growth opportunities.   
 
For details contact hannahlifshack@theiaa.co.uk.
 
We are currently recruiting for the following roles, for more information please scroll down:
 

• Retrofit Coordinators
• NVQ Trainer & Assessor
• Quality & Compliance Inspector
• Building Testing Techinician
• Building Repair Maintenance Technician

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Job type: Full time, permanent
Salary: £41,097.00 per year
Location: Field Based Nationwide
Reports to: Head of Retrofit Coordination & Testing Services

Role Purpose
Responsibilities:

• Delivering a PAS 2035 Compliant Retrofit Coordinator Service
• Liaising with installation teams and clients as necessary.
• Liaising with platform developers and accreditation bodies, including Trustmark to resolve disputes arising from audit failures.
• Liaising with colleagues to resolve issues and identify system/process improvements.
• Completing compliance checks of project documentation and evidence for multiple concurrent PAS 2035 projects.
• Initiating contact with installation company installers when required and be the point of contact to answer any questions regarding design choices. 

Key Accountabilities
Skills/Attributes:

• Ability to influence and develop people, as well as being able to analyse key data, make decisions and produce reports for both internal management and external clients. An eye for detail and be analytical in approach, whilst being able to make commercially astute decisions.
• Good organisational skills with the ability to prioritise own workload and co-ordinate that of others to meet deadlines.
• Good understanding and capability with MSOffice office suite, ideally with knowledge of industry software e.g., ECMK and The IAA ISA platform.
• An organised approach to project management with close attention to detail and a keen focus on processes.

Excellent communication skills:

• Ability to communicate clearly and professionally with key clients and senior management, householders, contractors, planners, architects, engineers, building control officers etc.
• Advice and coordination services – Set client expectations as to what can be achieved.
• Understanding of when to seek clarification from other colleagues or experts.
• Assist decision-making and take projects in an appropriate direction in terms of scale, costs, other priorities etc.
• Sensitive communication skills including conflict management and resolution.
• Taking a considered and proportionate approach to risk. 

Qualifications:

• Level 5 Diploma in Domestic Retrofit Coordination and Risk Management.
• DEA qualified - Experience in domestic energy efficiency. 

Experience
Essential:

• Experience of working in, or understanding of, the ECO/GHGVS sectors.
• Knowledge and understanding of PAS2030/ PAS2035.
• Construction industry experience such as working as a Contractor, Surveyor, Site Manager/Agent or Clerk of Works etc.
• A good understanding of the principles of Building Physics as relating to the fabric of existing buildings and the potential consequences of retrofit energy efficiency measures.
• A good understanding of a range of building services systems - particularly heating, Insulation and ventilation systems.
• Experience in carrying out retrofit works in a domestic setting and experience of working with domestic refurbishment clients.
• Ability to review, analyse and benchmark energy performance.
• Ability to identify potential technical solutions.
• Previous quality assurance or compliance background.
• Awareness of commissioning in mechanical and electrical systems (ventilation and heat).
• Should show good awareness of Health and Safety on-site and be willing and able to raise concerns where appropriate.
• Experience of on-site monitoring tools and their appropriate use, e.g.
  • Thermal imaging
  • Air pressure tests
  • Moisture meters
  • Flow and pressure meters for ventilation systems
• Knowledge of project risk management in construction in relation to control of time of directly related and consequential damages. 

Other Requirements:

• To undergo training and development in line with the needs of the business
• To assist with other duties within the scope and nature of position
• To assist in other areas of the business when required i.e. complaints, surveillance, auditing. 

To apply for this role please send your CV and covering letter to hannahlifshack@theiaa.co.uk.
 

Job type: Full time, permanent
 
The ideal candidate will have a strong passion for training and the motivation and commitment to help learners succeed on their programme of study. Ideally, they will have good mentoring skills and sound knowledge of working with awarding bodies and delivering NVQ qualifications. You should be comfortable working as part of a small team but have the ability to manage your own workload.
 
Role Purpose

• Delivery of Installer competency standards in line with IBT NOS
• Attaining and retaining certification for the delivery of NVQs and recognised training standards in both technical and health and safety competencies.
• Providing training and development across the business sector to both internal and external stakeholders in compliance with awarding organisation polices and processes and in line with industry needs and requirements.
• Carrying out Assessment of Competence 

Experience

• Level 3 Award in Education and Training.
• Level 3 Certificate in Assessing Vocational Achievement or working towards (Previously D32/D33) 

Job responsibilities

• Planning, delivering and assessing a wide range of programmes with differentiation for the varying abilities of our learners.
• Mentoring and supporting students
• Administration, portfolio building, working in accordance with awarding bodies requirements, reviewing and evaluation of quality provision.
• Contribute to marketing, recruitment and business development.
• Liaise with awarding bodies and be prepared to attend relevant training to ensure all knowledge is current 

To apply for this role please send your CV and covering letter to hannahlifshack@theiaa.co.uk.
 

Job Type: Full-time, Permanent
Salary: £33,280 - £35,490 per year
Schedule: Monday to Friday
Location/s: Field based - Leicester


 
The Quality and Compliance Inspector is responsible for carrying out technical inspections and surveillance for a range of energy insulation measures.
 
In accordance with The IAA Best Practice Guidance, member certification scheme and TrustMark Extension to ensure continued compliance in line with PAS2030/31 requirements. Through a development programme there will be training opportunities to further expand your knowledge of all insulation measures.
 
Responsibilities:

• Carry out quality inspection to comply with the required surveillance rates in line with performance objectives and department KPIs
• Provide technical communication assistance to the insulation industry and the general public.
• Good Health and Safety practice and awareness of relevant regulation, providing briefing notes as appropriate
• Carry out customer guarantee complaint investigations in timely manner and prepare detailed reports of findings, conclusion and resolution
• Assist Head of Customer Operations and other Technical Inspector(s) in resolving complaints following investigation and reports 

Administration:

• Carry out planning in conjunction with the central tasking team to maximise productivity
• Complete required surveillance of installers in accordance with department specified process
• Confirm compliance with building suitability assessment/installations quality inspections
• Complete membership review documents maintaining a record
• Undertake customer compliant investigation reports against the customer journey 

Improvements and Change:

• Comply with all procedures and processes and identify when changes and updates are required
• Create instructions and procedure when required 

Communication/Relationships:

• Working as a team to communicate and support the company vision whilst working closely with managers and colleagues
• Act as a mentor and trainer to colleagues when required and make suggestions to develop products and customer service 

Knowledge, Skills and experience:

• In depth knowledge of the energy efficiency industry, technical requirements and standards, including knowledge of insulation systems and techniques
• Familiarity with Health & Safety issues and the PAS standards
• NVQ in energy efficient measure is desirable
• Excellent communication and presentation skills with the ability to work unsupervised
• Demonstrate good IT skills and ability to analyse data and prepare reports
• Good interpersonal skills, documentation and administrative skills and attention to detail
• Clean driving license 

Other Requirements:

• To undergo training and development in line with the needs of the business

To assist with other duties within the scope and nature of the position To apply for this role please send your CV and covering letter to hannahlifshack@theiaa.co.uk.
 

Job type: Full time, permanent
Salary: £29,993 per year
Benefits: Company vehicle, company pension, healthcare, life insurance, 25 Days Annual Leave Plus Bank Holidays  
Location: Field Based - Swindon
Reporting to: Head of Retrofit Coordination & Testing Services

No previous experience is required. Full training will be provided.
 
The Company

The Installation Assurance Authority (formerly CIGA) have operated for over 27 years. As a Group of companies we employ over 50 full time staff and have supported installers and homeowners since 1995. We provide a quality assurance framework giving homeowners and stakeholders the confidence that insulation work is carried out to the highest standards.
 
“Right First Time” is fundamental to everything we do. Our values are:

• Integrity - We will apply our principles consistently to everything we do. Principles based upon quality, honesty and impartiality
• Quality - We will exemplify our Right First Time ethos and encourage our members to do the same
• People first - We will recognise that our people are our greatest resource and invest in both their development and mental/health and wellbeing
• Innovation - We will actively encourage innovation at all levels and be receptive to new ideas  

The Role

As a Building Testing Technician you will carry out testing services for The Installation Assurance Authority Commercial Services.

• Undertake testing services including: background ventilation assessment, air tightness testing, thermography and thermal performance testing to identify and improve building performance and ventilation requirements
• Maintain and promote a positive Safety, Health and Environmental culture through representation and following good practice 

Key Responsibilities:
 

• Carry out efficient testing including, but not limited to: background ventilation testing, air tightness testing, HTC and thermography
• Ensure all testing records are uploaded and data is logged accurately
• Keep up to date with developments and changes to testing by reading relevant materials, attending meetings and training
• Working with the Head of Department to identify expansion of services through client feedback and interaction
• Ensure test equipment is maintained and is appropriate for use by carrying out status and visual checks
• Work in a safe manner ensuring personal safety and that of the public is maintained at all times

Knowledge, Skills, and Experience: Essential
 

• Full driving license
• Willingness to travel within the UK and spend nights away from home
• Flexible attitude towards work and working hours
• Effective communicator with strong organisational skills
• Working Knowledge of Outlook, Excel, Word, Power-point
• Able to demonstrate occupational competence in the insulation and construction sector (Training given)

Knowledge, Skills, and Experience: Desirable
 

• Knowledge of testing, building assessment and retrofit

Administration:

• Carry out planning and maintain your diary
• Undertake admin duties related to testing services
• Effectively detail and feedback on reporting outcomes

Improvements and Change:

• Follow all The IAA procedures and processes relevant to your role. Identify when changes and updates are required, raising these promptly with the Head of Department

Communication/Relationships: 
 

• Communicate and work closely with colleagues
• Keep up to date with new developments and changes at The IAA CS and across the CIGA group
• Support The IAA CS goals and business objectives 

Other Requirements
 

• To undergo training and development in line with the needs of the business
• To assist with other duties within the scope and nature of the position

  To apply for this role please send your CV and covering letter to hannahlifshack@theiaa.co.uk. 
 

Job Type: Full-time, Permanent
Salary: £33,600 per year
Schedule: Monday to Friday
Location/s: 1x Stafford/ Stone area
COVID-19 precaution: Remote interview process

Role Purpose:

• Building Repair Maintenance Technicians are responsible for the removal and safe disposal of cavity waste materials, along with general building/remediation skills such as:Cavity clearance (training can be provided)
• Bricklaying
• Plastering
• Decoration
• Carpentry skills

Key Accountabilities:

• To carry out routine cavity clearance works and remediation with customer satisfaction in mind. Clear and concise work details, procedures discussed and agreed prior to commencement
• Communicate with the homeowner throughout the process
• Communicate with the Remediation Supervisor and Head of Technical Development to confirm works
• Adhere to good health and safety practice
• Provide a summary of works in progress
• Work as part of The IAA team to develop a high quality and efficient service 

Administration:

• Carry out planning with the Supervisor, where necessary, and maintain an effective schedule of planned works
• Comply with The IAAs Best Practice Guides
• Complete the scope of remediation against the customer journey as tasked and document remediation works 

Improvements and Change:

• Follow all procedures and processes relevant to own role. Identify when changes and updates are applicable, raising these promptly with line manager
• When required, lead and take responsibility for projects and making change happen, overcome barriers and ensure objectives are achieved
• Develop and write work instructions and procedure when required, monitoring work and proposing improvement measures where appropriate 

Communication/Relationships:

• Communicate and work closely with managers and colleagues, building a team which supports each other’s and the organisations goals
• Act as mentor and trainer to colleagues when required and make suggestions to develop products and customer service
• Keep up to date with new development and changes in the company
• Support company goals and business objectives 

Knowledge, Skills and Experience (Desired):

• General building skills:
• Bricklayer/plasterer/carpentry/decoration

Excellent communications and presentation skills:

• Possess good interpersonal skills
• Have good attention to detail
• Demonstrate reasonable IT skills
• Possess the ability to work unsupervised
• Familiarity with health & safety requirements
• Clean driving license

To apply for this role or find out more please send your CV and covering letter/ email to hannahlifshack@theiaa.co.uk.