Reinforcing The IAA Onboarding Policy

The IAA calculate surveillance on guarantee activity and insist that installers who use The IAA commit as a part of our terms and conditions to exclusively use The IAA for the certified measure.  We are aware that some installers are holding up to 4 different certifications for the same measure and not effectively declaring their actual activity levels under each certification, resulting in a lack of appropriate surveillance and a failure to comply with the requirements set out in PAS 2031.

We are receiving some limited data from Trustmark; however this is insufficient for The IAA to be able to accurately calculate activity levels of certified installers outside of our own scheme lodgement data and, due to a continued lack of overall activity data for each installer by each measure, we have had to take the decision to limit access to our certification to only those installers who are committed to full compliance with The IAA scheme rules.  As a result, effective immediately we will be refusing applications from those installers who operate with more than one other certification body for a given measure and wish to transfer certification to The IAA.

It is essential, given our Right First Time ethos, that The IAA work with installers who are fully committed to offering our robust consumer protection and complying with our end-to-end approach through use of our ISA platform, technical best practices, approved systems and products and importantly, have the correct level of surveillance in compliance with PAS 2031.  It is equally important that we deploy our resources in support of those who are fully committed to our consumer protection principles.

The IAAs guarantee offers industry-leading consumer protection, and our member installers' surveillance rates are calculated directly from their guarantee activity, ensuring they only pay for the surveillance required and equally never fall short of their compliance requirements under PAS2030.

We do recognise that installers have a commercial choice and can elect to use other certification bodies and guarantee providers and fully accept that where an IAA guarantee is not appropriate or available then alternative guarantees and certification arrangements will be required and we will of course support this choice, however where an IAA guarantee is appropriate and available then we do require exclusive use of the scheme, and whilst we recognise that those wishing to move to The IAA will have an existing certification arrangement which may still have a period of time to run or indeed be required to provide services that The IAA currently do not offer, we do not see the need for more than one alternative to be required by those wishing to fully embrace The IAA end to end offer and significant membership benefits including brand association that it affords.

As a result, applicants for certification of a PAS measure will be rejected should existing arrangements indicate that the installer is appropriately covered by existing certification.